Frequently Asked Questions
Everything you need to know about our farm-to-table delivery process.
How do you ensure the freshness of the produce during shipping?
We use temperature-controlled, insulated packaging and eco-friendly cold packs to ensure your food stays at the optimal temperature from our greenhouse to your doorstep.
Where does Greenhouse source its ingredients?
We source 100% of our products from certified organic local farmers and our own sustainable urban greenhouses to minimize carbon footprint and maximize flavor.
What is your policy on damaged or spoiled items?
If any item arrives in less than perfect condition, please contact us within 24 hours of delivery with a photo, and we will issue a full refund or a replacement immediately.
Do you offer subscription plans for regular deliveries?
Yes, you can choose between weekly, bi-weekly, or monthly 'Green Boxes'. Subscribers save 15% on every order and can skip or cancel at any time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my delivery?
Once your order is dispatched, you will receive an email and SMS with a real-time tracking link so you can monitor your groceries every step of the way.