Returns & Exchanges
At Greenhouse, we prioritize the freshness and quality of our artisanal food products. If your order arrives damaged or fails to meet our quality standards, we offer a hassle-free return or replacement process within 14 days of delivery.
Check Eligibility
Ensure your item is unopened and in its original packaging; please note that perishable goods are only eligible for return if they arrived damaged or spoiled.
Contact Support
Email our Greenhouse Care Team with your order number and a brief description of the issue, including photos for any damaged food items.
Label & Ship
Once authorized, we will provide a prepaid shipping label for you to print and attach to your return package.
Receive Refund
After we inspect the returned items, we will process a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing